Frequently Asked Questions

I can't add my AirPlate to my account?
Try restarting the device and make sure the device is charged. Look whether it appears in 0,0 latitude and longitude. Make sure the serial nmumber on the side of the device matches the one printed underneath the QR code.

The device is not where I am on the AirMap?
Make sure the device has a clear view of the sky and is turned on.

How far back can I go in the database?
The data is currently stored for 5 years, after 5 years the data will be deleted.

Can I have multiple operator IDs?
An organisation can only have 1 Operator ID. You can always edit your Operator ID. However you can create another account and sign up as another user.

What happens when I cross a red geo-zone or flight restricted area?
Nothing. The Remote ID Pro does not inform law enforcement if you fly in restricted areas.

How can I change the SIM card?
We have provided a guide on how to replace the SIM card in this section: Replace SIM card

I accidentally deleted my username. How can I log back in without having a pilot?
Contact us on info@airplate.dk and provide us with your organisation name and proof of ownership.